Shipping Policy
Last Updated: September 19, 2023
Welcome to TFH + Co.! We appreciate your business and want to ensure you have a seamless shopping experience with us. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.
Shipping Methods:
We offer a variety of shipping methods to suit your needs:
- USPS Media Mail: This option is available for books, CDs, DVDs, and other educational materials.
- USPS First Class: For small and lightweight items, this is an affordable and reliable option.
- USPS Priority Mail: Get your items faster with this expedited shipping option.
- UPS: We also offer UPS shipping options for your convenience.
Shipping Times:
We strive to process and ship your orders as quickly as possible. Most orders are processed within 1-2 business days. Please note that shipping times may vary depending on the shipping method you choose and your location.
- USPS Media Mail: 5-10 business days
- USPS First Class: 3-5 business days
- USPS Priority Mail: 2-3 business days
- UPS: Shipping times vary based on the selected service level.
Returns and Exchanges:
- New Items: We offer a 30-day return policy for all new items. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Returns are accepted for a refund or exchange, and the item must be in its original condition and packaging.
- Second-hand Items: Please note that we do not offer returns on second-hand items. We encourage you to carefully review the product description and condition before making a purchase.
- Seeds and Plants: For seeds and plants, we offer a 14-day exchange policy. If you receive damaged or defective seeds or plants, please contact us within 14 days of receiving your order, and we will be happy to arrange for an exchange.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. You can also log in to your TFH + Co. account to track your order.
Shipping Costs:
Shipping costs are calculated based on the weight, size, and destination of your order. Shipping fees will be displayed during the checkout process for your review before finalizing your purchase.
International Shipping:
At this time, TFH + Co. only ships within the United States. We apologize for any inconvenience this may cause to our international customers.
Contact Us:
If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our Customer Support team. We are here to assist you.
Thank you for choosing TFH + Co. for your shopping needs. We appreciate your support and look forward to serving you again in the future.
Frequently Asked Questions
Shipping
How long will it take to receive my order?
Shipping times vary depending on the shipping method chosen during checkout and your location. You can find estimated shipping times in our shipping policy.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment.
What shipping carriers do you use?
We offer shipping through USPS (including Media Mail, First Class, and Priority Mail) and UPS. The carrier used will depend on the shipping method you select.
How are shipping costs calculated?
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can review the shipping fees during the checkout process before finalizing your purchase.
Do you offer international shipping?
Currently, TFH + Co. only ships within the United States. We do not offer international shipping at this time.
Can I change my shipping address after I've placed an order?
We recommend contacting our Customer Support Team as soon as possible if you need to change your shipping address. We will do our best to accommodate your request if the order hasn't been shipped yet.
What should I do if my order is delayed or lost during shipping?
If you believe your order is delayed or lost, please contact our Customer Support team. We will assist in tracking your shipment and resolving the issue promptly.
Can I combine shipping for multiple orders?
Unfortunately, we cannot combine shipping for separate orders once they have been placed. Each order will be shipped separately.
What happens if I'm not at home when my order is delivered?
If you're not home when your order is delivered, the carrier will typically leave a delivery notice or attempt a redelivery, depending on their policies. You can follow the carrier's instructions to reschedule or pick up your package.
Is signature confirmation required for delivery?
Signature confirmation may be required for certain high-value or large orders. The requirement will be indicated during the checkout process.
Can I change my shipping method after placing an order?
Once an order is placed, it may not be possible to change the shipping method. However, please contact our Customer Support team, and we will do our best to assist you.
What if I have more shipping-related questions or concerns?
If you have additional questions or concerns about shipping that are not covered in our FAQs, please reach out to our Customer Support team. We're here to help!
How Can We Help?
Your happiness is our first priority. You will find answers to common questions below. Please reach out with any other questions and praises!