Return Policy
Last Updated: September 19, 2023
At TFH + Co., we want to ensure your satisfaction with your purchases. Please review our return policy to understand how returns and exchanges are handled for both new and second-hand items.
Returns for New Items:
We offer a 30-day return policy for all new items. If you are not completely satisfied with your new item, you have 30 days from the date of delivery to initiate a return. Here are the key points:
- Condition: The item must be in its original condition, unused, and in its original packaging to be eligible for a full refund or exchange.
- Initiating a Return: To initiate a return for a new item, please log in to your TFH + Co. account, go to your order history, and select the specific order containing the item you wish to return. Follow the provided instructions to start the return process.
- Return Shipping: Customers are responsible for return shipping costs for new item returns unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- Refund: Refunds for returned new items will be issued in the same payment method used for the original purchase. It may take a few business days for the refund to appear in your account, depending on your financial institution.
Second-Hand Items:
Please note that we do not accept returns for second-hand items. We make every effort to provide accurate descriptions and conditions for these items, and we encourage you to review the product description carefully before making a purchase.
Exchanges:
If you receive the wrong item or a defective product, please contact our Customer Support team immediately. We offer a 14 day exchange policy on all seeds, and plants. We will arrange for a return or exchange and cover any associated shipping costs.
Return Period:
The return period for both new items and exchanges is 30 days from the date of delivery. Please review your items promptly upon receipt to ensure they meet your expectations.
Returning an Item:
When returning an item, please include a copy of the packing slip or your order confirmation email along with the returned item. This helps us process your return more efficiently.
In-Store Returns:
Currently, returns and exchanges must be processed through our online system. We do not accept in-store returns for online purchases.
Questions and Assistance:
If you have any questions or need assistance with a return or exchange, please do not hesitate to contact our Customer Support team. We are here to help you throughout the process.
Thank you for choosing TFH + Co. for your shopping needs. We appreciate your support and look forward to serving you again in the future.
Frequently Asked Questions
Returns
How do I initiate a return or exchange for a damaged or defective product?
If you receive a damaged or defective product, please contact our Customer Support team within the specified return or exchange period outlined in our return policy. We will guide you through the process.
How do I initiate a return for a new item?
To initiate a return for a new item, please log in to your TFH + Co. account, go to your order history, and select the specific order containing the item you wish to return. Follow the provided instructions to start the return process.
Do you accept returns for second-hand items?
No, we do not accept returns for second-hand items. We encourage customers to review product descriptions and conditions carefully before purchasing these items.
Can I return an item if I've used it, but it's still within the return period?
We accept returns for new items within the specified return period, even if the item has been gently used. However, the item must be in its original condition and packaging to be eligible for a full refund.
What is the process for exchanging an item?
To exchange an item, please contact our Customer Support team to request an exchange. We will guide you through the process, including selecting a replacement item, returning the original item, and arranging for the exchange to be processed.
Are there any items that cannot be returned or exchanged?
Yes, second-hand items, seeds, gift cards, and downloads cannot be returned. Please review the product description and condition carefully before purchasing these items. For new items, our standard return policy applies.
How long will it take to process my return or exchange?
Once we receive your returned item, it may take up to 5-7 business days to process your return or exchange. You will be notified via email once the process is complete.
Do I need to pay for return shipping costs for a new item I want to return?
Yes, customers are responsible for return shipping costs for new item returns unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Can I return or exchange an item after the specified return period has passed?
Unfortunately, we cannot accept returns or exchanges for items outside of the specified return period outlined in our return policy. We recommend reviewing your items promptly upon receipt.
What should I include when returning an item?
When returning an item, please include a copy of the packing slip or your order confirmation email along with the returned item. This helps us process your return more efficiently.
Can I return an item purchased online to a physical TFH + Co. store location?
Currently, returns and exchanges must be processed through our online system. We do not accept in-store returns for online purchases.
How will I receive my refund for a returned item?
Refunds for returned items will be issued in the same payment method used for the original purchase. It may take a few business days for the refund to appear in your account, depending on your financial institution.
How Can We Help?
Your happiness is our first priority. You will find answers to common questions below. Please reach out with any other questions and praises!