How Can We Help?
Your happiness is our first priority. You will find answers to common questions below. Please reach out with any other questions and praises!
Frequently Asked Questions
Shipping
How long will it take to receive my order?
Shipping times vary depending on the shipping method chosen during checkout and your location. You can find estimated shipping times in our shipping policy.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment.
What shipping carriers do you use?
We offer shipping through USPS (including Media Mail, First Class, and Priority Mail) and UPS. The carrier used will depend on the shipping method you select.
How are shipping costs calculated?
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can review the shipping fees during the checkout process before finalizing your purchase.
Do you offer international shipping?
Currently, TFH + Co. only ships within the United States. We do not offer international shipping at this time.
Can I change my shipping address after I've placed an order?
We recommend contacting our Customer Support Team as soon as possible if you need to change your shipping address. We will do our best to accommodate your request if the order hasn't been shipped yet.
What should I do if my order is delayed or lost during shipping?
If you believe your order is delayed or lost, please contact our Customer Support team. We will assist in tracking your shipment and resolving the issue promptly.
Can I combine shipping for multiple orders?
Unfortunately, we cannot combine shipping for separate orders once they have been placed. Each order will be shipped separately.
What happens if I'm not at home when my order is delivered?
If you're not home when your order is delivered, the carrier will typically leave a delivery notice or attempt a redelivery, depending on their policies. You can follow the carrier's instructions to reschedule or pick up your package.
Is signature confirmation required for delivery?
Signature confirmation may be required for certain high-value or large orders. The requirement will be indicated during the checkout process.
Can I change my shipping method after placing an order?
Once an order is placed, it may not be possible to change the shipping method. However, please contact our Customer Support team, and we will do our best to assist you.
What if I have more shipping-related questions or concerns?
If you have additional questions or concerns about shipping that are not covered in our FAQs, please reach out to our Customer Support team. We're here to help!
Frequently Asked Questions
Returns
How do I initiate a return or exchange for a damaged or defective product?
If you receive a damaged or defective product, please contact our Customer Support team within the specified return or exchange period outlined in our return policy. We will guide you through the process.
If you made a purchase from one of our affiliates, please contact the company on your receipt.
How do I initiate a return for a new item?
To initiate a return for a new item, please log in to your TFH + Co. account, go to your order history, and select the specific order containing the item you wish to return. Follow the provided instructions to start the return process.
Do you accept returns for second-hand items?
No, we do not accept returns for second-hand items. We encourage customers to review product descriptions and conditions carefully before purchasing these items.
Can I return an item if I've used it, but it's still within the return period?
We accept returns for new items within the specified return period, even if the item has been gently used. However, the item must be in its original condition and packaging to be eligible for a full refund.
What is the process for exchanging an item?
To exchange an item, please contact our Customer Support team to request an exchange. We will guide you through the process, including selecting a replacement item, returning the original item, and arranging for the exchange to be processed.
If you made a purchase from one of our affiliates, please contact the company on your receipt.
Are there any items that cannot be returned or exchanged?
Yes, second-hand items, seeds, gift cards, and downloads cannot be returned. Please review the product description and condition carefully before purchasing these items. For new items, our standard return policy applies.
If you made a purchase from one of our affiliates, please contact the company where you made the purchase.
How long will it take to process my return or exchange?
Once we receive your returned item, it may take up to 5-7 business days to process your return or exchange. You will be notified via email once the process is complete.
Do I need to pay for return shipping costs for a new item I want to return?
Yes, customers are responsible for return shipping costs for new item returns unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Can I return or exchange an item after the specified return period has passed?
Unfortunately, we cannot accept returns or exchanges for items outside of the specified return period outlined in our return policy. We recommend reviewing your items promptly upon receipt.
What should I include when returning an item?
When returning an item, please include a copy of the packing slip or your order confirmation email along with the returned item. This helps us process your return more efficiently.
Can I return an item purchased online to a physical TFH + Co. store location?
Currently, returns and exchanges must be processed through our online system. We do not accept in-store returns for online purchases.
If you made a purchase from one of our affiliates, please contact the company on your receipt.
How will I receive my refund for a returned item?
Refunds for returned items will be issued in the same payment method used for the original purchase. It may take a few business days for the refund to appear in your account, depending on your financial institution.